Frequently asked questions

We help you in all your need.

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We have been in business since 2008. Regardless if you are a small business, medium-sized or large corporation or if you just need a private website. We try our best to tailor to everyone’s needs.

We are located at:


OSDomains Inc

5th Floor IQ Business Centre

13-15 Bolsunovska St.

tel: +380 44 6245241

[email protected]

Yes, our technical support center is open 24 hours a day and 7 days a week to provide our customers service, around the clock. You can receive Live Chat, Phone, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution.

Your account will be setup immediately after sign-up. You will receive an account information email within 24 hours after signing-up. Should you not receive an initial email from us immediately after you sign up please feel free to contact us.

The data center is fully owned by us and we do not co-locate.

Most people understand the basic principles of setting up a small business – establish an appropriate business name, rent a shop space, move in and decorate.


Web hosting is not much different. A registrant establishes a domain name, leases a block of server space and uploads their webpage. Very quickly, anybody with a connection to the internet can start browsing the site.


A domain name provides the address of the server, while the server is a rented space into which the data that make up the webpage is stored. This process is known as delegation - the domain name points to the particular hosting account on the particular server.


The servers' main job is to 'serve' files to the web browser that made the request. And in the same way as property is managed by a landlord, the server is managed by a web host.


The web host determines the server features. However, not all servers are created equal and there are many options available. Some web hosting services provide technical support and some will force you to go it alone. Others may simply offer a basic redirection service, while advanced packages provide scripting support, database storage or email services.


A good web hosting service like OS Domains provides a number of high quality services and even proactively works to identify and correct issues before they occur. As a reliable and trusted hosting company, OS Domains offers dedicated customer and technical support staff that are available day or night. They will work with you to ensure a streamlined and efficient service.


While they both work together, the domain name and the web hosting service are two different things and can each function in different ways.


However, without a domain name there would be no way to access or lead to the information stored in your hosting account. Therefore, the hosting couldn't function.


Domain names, however, can be purchased without web hosting. These domains are considered 'Parked' until such time as their name servers are delegated (or pointed) to a webhost. Advanced DNS records of the domain can also be used to point to other servers, although the IP address must be known. It may also be redirected to another domain name. For example www.mydomain.com and www.otherdomain.com are both individual domains but one may be redirected to the other. In this case, web hosting only needs to be established on the target domain.


What is most important when considering the purchase of web hosting or registering a domain name is ensuring the quality of service.


Yes, it is possible to transfer your domain registration to OS Domains. To do so you need to fill out the order form select "Transfer your Existing Domain", and enter the EPP authorization code. Once you do that we can proceed to transfer your domain name. Pricing for domain transfers and renewals varies by domain type (TLD) and may be seen on our order form.


Important Note: In order to transfer your registration to us you must submit your request to us at least 14 days before your domain name expires at its current registrar. If it's past that date you'll have to renew with the current registrar. Your domain name must be "unlocked" with the current registrar, and you will frequently need a domain transfer code or "EPP code".

From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.

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